---
title: "Cancellation Policy | High-End Hawaii"
description: "Understand High-End Hawaii's cancellation and refund policies for tours and private charters. Full refund available 72+ hours before tour."
lang: en
json-ld:
---

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# Cancellation Policy

Last updated: January 2025

## Cancellation by Guest

More than 72 hours before tour Full refund 

24-72 hours before tour 50% refund 

Less than 24 hours before tour No refund 

## Weather Cancellations

If we cancel your tour due to severe weather conditions that make the experience unsafe or significantly diminished, you will receive a full refund or the option to reschedule at no additional cost.

## Rescheduling

We understand plans change. If you need to reschedule, please contact us at least 48 hours before your tour. We'll do our best to accommodate your new preferred date and time, subject to availability.

## No-Shows

Guests who do not show up for their scheduled tour without prior notice will not be eligible for a refund.

## Contact Us

For cancellation requests or questions about this policy, please contact us at reservations@highendhawaii.com or call +1 (808) 204-4745.

![High-End Hawaii - Private Luxury Tours Big Island](/assets/logo-gold-D3dMhKof.png)

### Big Island Tours

-   [Volcano Tour](/tours/big-island/volcano)
-   [Sunset Tour](/tours/big-island/sunset)
-   [Hilo Waterfall Tour](/tours/big-island/hilo)
-   [Black Sand Beach](/tours/big-island/black-sand-beach)
-   [All Big Island Tours](/tours/big-island)

### By Interest

-   [Honeymoon Tours](/tours/big-island/honeymoon)
-   [Family Tours](/tours/big-island/family)
-   [Kona Tours](/tours/big-island/kona)
-   [Waikoloa Tours](/tours/big-island/waikoloa)
-   [Inter-Island Day Trips](/tours/inter-island)

### Services

-   [Private Charters](/services/charters)
-   [Concierge Services](/services/concierge)
-   [All Services](/services)

### Travel Guides

-   [Volcanoes National Park](/guides/hawaii-volcanoes-national-park)
-   [Is Kilauea Erupting?](/guides/is-kilauea-erupting)
-   [Mauna Kea Guide](/guides/mauna-kea-guide)
-   [Big Island Waterfalls](/guides/big-island-waterfalls)
-   [Black Sand Beaches](/guides/black-sand-beaches-hawaii)
-   [Best Time to Visit](/guides/best-time-to-visit-big-island)
-   [All Guides](/guides)

### Company

-   [About High-End Hawaii](/about)
-   [Contact Us](/contact)
-   [The Journal](/blog)

### Contact Info

High-End Hawaii LLC

Kailua-Kona, Hawaii 96740

reservations@highendhawaii.com

+1 (808) 204-4745

### Areas Served

Kailua-Kona · Waikoloa · Kohala Coast · Hilo · Volcano · Big Island of Hawaii

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