Privacy Policy

Company Information

This Privacy Policy describes how High-End Hawaii LLC (doing business as "High-End Hawaii"), located in Kailua-Kona, Hawaii, collects, uses, and protects your personal information when you visit our website at highendhawaii.com or use our services.

Information We Collect

We collect information you provide directly to us, such as when you book a tour, submit a contact form, or contact us with inquiries. This may include:

• Full name
• Email address
• Phone number
• Message content and tour preferences
• SMS opt-in consent
• Payment information (processed securely through third-party providers)

How We Use Your Information

We use the information we collect to:

• Process and manage tour bookings and inquiries
• Communicate with you about your reservations via email, phone, or SMS
• Send booking confirmations, reminders, and updates via text message (if you opted in)
• Respond to your questions and provide customer support
• Improve our website and services

SMS/Text Message Privacy

If you opt in to receive text messages from High-End Hawaii LLC:

• Your phone number will only be used for the purposes described at the time of opt-in (tour inquiries, booking confirmations, and related communications).
• We will never sell, rent, or share your phone number or SMS consent with third parties for marketing purposes.
• Your opt-in data and consent will not be shared with any third parties except as required to deliver messages (e.g., our messaging platform provider).
• You may opt out at any time by replying STOP. Reply HELP for assistance.
• Message frequency varies. Message and data rates may apply.

Cookies, Tracking Technologies & Analytics

We use cookies, web beacons, and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand how visitors interact with our website. Specifically:

• Google Analytics: We use Google Analytics 4 to collect anonymized usage data such as pages visited, session duration, and referral sources. Google Analytics may use cookies to distinguish unique users. You can opt out by installing the Google Analytics Opt-Out Browser Add-on.
• Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled.
• Performance Cookies: These help us understand how visitors interact with our website by collecting information anonymously.

Most web browsers allow you to control cookies through their settings. Please note that disabling cookies may affect your experience on our website.

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating our website, processing payments, or servicing you, so long as those parties agree to keep your information confidential.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your payment information is encrypted and processed through secure third-party payment gateways. We do not store credit card details on our servers.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Your Rights

You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Business: High-End Hawaii LLC
• Email: aloha@highendhawaii.com
• Phone: +1 (808) 555-0123
• Location: Kailua-Kona, Hawaii 96740